Terms of service

Terms of Service

Last Updated: October 26, 2026

Welcome to espressomachinesales.com (the "Site"), owned and operated by Espresso Machine Sales ("Company," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between Espresso Machine Sales and the purchaser, user, or browsing visitor ("Customer," "Buyer," "you," or "your"), whether an individual purchasing for residential/prosumer use or an authorized representative of a commercial business entity.

By accessing our Site, creating an account, or placing an order, you agree to be bound by these Terms and our incorporated policies. If you do not agree to these Terms, you must discontinue your use of the Site and refrain from placing orders.

1. Scope of Products & Intended Use (Commercial & Prosumer)

Espresso Machine Sales markets and distributes heavy commercial foodservice machinery, café supplies, and select high-performance prosumer espresso equipment, grinders, and accessories.

  • Universal Application: While the vast majority of our catalog consists of commercial-grade foodservice equipment, these Terms apply equally to all purchases—whether placed by commercial enterprises (cafés, roasteries, restaurants, offices) or private individuals purchasing prosumer machinery for home, residential, or hobbyist use.

  • Prosumer & Residential Acknowledgment: Prosumer equipment operates at technical standards far higher than mass-market residential appliances (e.g., dual boilers, rotary pumps, direct-plumb capabilities, high power draws). Purchasers of prosumer equipment represent that they possess the technical knowledge, utility infrastructure, and care necessary to safely install, operate, and maintain such machinery.

  • Contractual Nature of Sale: To the maximum extent permitted by applicable law, you acknowledge and agree that our standard sales terms—including our "All Sales Final" policy, freight acceptance rules, and OEM warranty limits—apply equally to commercial and residential purchases.

2. Order Acceptance, Availability, and Pricing Corrections

  • Acceptance Discretion: Receipt of an electronic order confirmation or processing notice does not constitute our legal acceptance of an order, nor does it represent an offer to sell. Espresso Machine Sales reserves the right, at any time prior to shipment and without prior liability, to accept, limit, hold, or cancel any order for reasons including inventory shortfalls, suspected fraudulent activity, technical errors, or delivery route limitations.

  • Pricing & Specification Corrections: Despite rigorous catalog management, typographical errors regarding price, dimensions, electrical voltage, water connection requirements, or shipping weights may occur. If a product is listed at an incorrect price or with erroneous specifications:

    • We reserve the right to revoke the stated offer and cancel any affected orders, even if payment has already cleared.

    • In such cases, we will immediately void the transaction or issue a full refund to your original payment method.

  • Price Adjustments: Product pricing, freight surcharges, and component costs are subject to adjustment without prior notice due to manufacturer updates, carrier rate adjustments, or currency shifts.

3. Payment Processing, Fraud Screening, and Chargebacks

  • Accepted Payment Methods: We accept major credit cards, debit cards, and automated point-of-sale financing through Affirm. All orders must be fully authorized and approved prior to warehouse picking, pallet staging, or freight dispatch.
  • Affirm Financing Terms: Financing options are provided and administered directly by Affirm, Inc. All credit approvals, payment schedules, interest rates, and loan servicing are subject to Affirm’s standard underwriting criteria and terms of use. Transactions financed through Affirm are processed automatically through our digital checkout and remain subject to our standard Return, Refund, and Cancellation policies.

  • Full Settlement Required: We accept major credit cards, debit cards, and authorized digital merchant processors. All orders must be fully paid and funds cleared prior to warehouse packing, custom crating, or carrier dispatch.

  • Fraud Prevention Protocols: To prevent identity theft and unauthorized transactions, we utilize automated fraud detection filters. We reserve the right to delay dispatch, request secondary verification, or cancel orders flagged as high risk.

  • Chargeback Prohibition: All sales are final pursuant to Section 4 and our Return and Refund Policy. Initiating a bank chargeback or merchant payment dispute for delivered non-defective goods, carrier transit delays, change of mind, improper utility hookups, or unapproved returns constitutes a direct breach of this contract. In such events:

    • We will submit this agreement, digital order logs, delivery tracking, and carrier Bill of Lading (BOL) or parcel delivery confirmations to the issuing bank.

    • You agree to reimburse Espresso Machine Sales for the full order amount, all associated merchant bank administrative dispute fees (typically $25–$50 per instance), and any collection agency or legal fees incurred in recovering the balance.

4. All Sales Final & Consumables Safety

All purchases on espressomachinesales.com are governed by our Return and Refund Policy, which is incorporated herein by reference:

  • Strict Final Sale Policy: All commercial machinery, prosumer equipment, replacement parts, and accessories are sold on an ALL SALES FINAL basis. We do not accept returns, process exchanges, or issue refunds for buyer’s remorse, lack of kitchen/counter space, incorrect utility ordering, or operational changes.

  • Consumable Goods (Sanitation & Health): Consumable items—including whole bean coffee, ground coffee, syrups, beverage mixes, water filtration cartridges, and maintenance chemicals (descalers, group head detergents, milk line cleaners)—cannot be returned under any circumstances due to health, food safety, and anti-tampering regulations.

5. Shipping, Delivery, Title, and Risk of Loss

Shipments are dispatched via standard parcel carriers (e.g., UPS, FedEx) for smaller units/consumables, or via Less-Than-Truckload (LTL) freight carriers for heavy commercial and prosumer machinery.

  • FOB Origin / Risk of Loss: All shipments are made F.O.B. Origin (shipping facility). Title to the merchandise and all risk of loss, transit damage, or carrier delay transfer completely to the Buyer once the shipment is handed over to the carrier.

  • Freight (LTL) Delivery & Inspection Protocols:

    • Curbside Delivery: Freight delivery is standard curbside or loading dock delivery only. Carriers will not uncrate machines, bring equipment inside a residence or business, or carry equipment up stairs. Accessorial services (such as liftgates, scheduled delivery windows, or residential freight surcharges) are the financial responsibility of the Buyer.

    • Mandatory Delivery Inspection: The Buyer must inspect the outer pallet, crate, strapping, and cardboard before signing the carrier’s Bill of Lading (BOL) or delivery receipt.

    • Visual Damage: Any visible tears, crushing, punctures, or signs of tipping must be annotated explicitly on the driver’s copy of the BOL as "DAMAGED UPON RECEIPT".

    • Concealed Damage: Any concealed transit damage discovered upon de-crating must be reported in writing with high-resolution photos to support@espressomachinesales.com within 48 hours of delivery.

    • Waiver: Signing a freight delivery receipt without noting damage relieves both Espresso Machine Sales and the carrier of claim liability.

6. Site Readiness: Electrical, Plumbing, and Water Quality Requirements

Espresso Machine Sales operates exclusively as an equipment and supply distributor. We do not engineer site utility plans, perform electrical work, or execute plumbing hookups.

  • Pre-Purchase Buyer Verification: The Buyer is solely responsible for verifying installation requirements prior to purchasing commercial or prosumer equipment, including:

    • Electrical Requirements: Correct voltage (e.g., dedicated 120V 15A/20A lines vs. 208V–240V commercial circuits), dedicated phase, breaker sizing, and plug compatibility. Operating high-draw commercial or prosumer equipment on shared household circuits or extension cords is hazardous and voids warranties.

    • Plumbing & Drainage: Code-compliant direct plumbing lines, dedicated pressure regulators, shutoff valves, and gravity drains.

    • Counter Capacity & Sizing: Structural counter weight tolerances, ventilation clearances, and footprint measurements.

  • Water Quality & Filtration Mandate: Operating espresso machines with unfiltered, hard, or improperly mineralized water causes scale accumulation, boiler corrosion, blocked hydraulic pathways, and heating element failure.

    • Commercial and prosumer equipment must be operated using appropriate water filtration systems configured to the site's specific water chemistry (typically 3–5 grains per gallon total hardness, neutral pH, and zero chlorides).

    • Equipment malfunctions or boiler failures resulting from hard water scaling or corrosive water are strictly excluded from manufacturer warranties and store support.

7. Manufacturer Warranties & Complete Disclaimer of Warranties

  • OEM Warranties Govern: All new machinery is covered exclusively by the original equipment manufacturer’s (OEM) standard commercial or prosumer warranty. Warranty terms, depot repairs, parts dispatches, and field service dispatch terms are determined entirely by the respective manufacturer.

    • Note on Residential Installation: Certain commercial equipment manufacturers alter or limit their warranty coverage if commercial-grade equipment is installed in a private residential home rather than a licensed commercial facility. It is the Buyer’s responsibility to review the manufacturer’s specific warranty terms prior to purchasing commercial equipment for residential use.

  • Complete Disclaimer of Warranties: TO THE FULLEST EXTENT PERMITTED BY LAW, ESPRESSO MACHINE SALES MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING PRODUCTS SOLD OR INFORMATION PROVIDED ON THIS SITE. WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

  • Distributor Status: We act solely as a distributor. We do not warrant that equipment will operate without interruption, satisfy local commercial building inspections without modification, or achieve specific production volumes.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESPRESSO MACHINE SALES, ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING:

  • LOSS OF COMMERCIAL PROFITS, REVENUE, CLIENTELE, OR BUSINESS OPPORTUNITY;

  • BUSINESS INTERRUPTION, TEMPORARY CLOSURE, DOWNTIME, OR HOME ENTERTAINING DISRUPTIONS;

  • SPOILAGE OR LOSS OF INGREDIENTS (COFFEE BEANS, MILK, FLAVORINGS, WATER);

  • PROPERTY DAMAGE—INCLUDING RESIDENTIAL OR COMMERCIAL WATER DAMAGE, KITCHEN FLOODING, PIPE RUPTURES, CABINETRY WARPING, ELECTRICAL SURGES, OR STRUCTURAL COMPROMISE—RESULTING FROM THE HOOKUP, LEAKAGE, FAILURE, OR OPERATION OF ANY EQUIPMENT;

  • LABOR COSTS, EMERGENCY PLUMBING DISPATCHES, REPAIR CHARGES, OR EQUIPMENT RENTAL FEES.

UNDER NO CIRCUMSTANCES SHALL THE CUMULATIVE LIABILITY OF ESPRESSO MACHINE SALES EXCEED THE ACTUAL PURCHASE PRICE PAID BY THE CUSTOMER FOR THE SPECIFIC PIECE OF EQUIPMENT OR SUPPLY GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to defend, indemnify, and hold harmless Espresso Machine Sales, its officers, directors, employees, and agents against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Improper, uncertified, or non-code-compliant installation, modification, or servicing of equipment in any commercial kitchen or residential home;

  • Water leaks, flooding, or electrical fires occurring at your premises;

  • Any bodily injury or property damage caused to family members, guests, third parties, or customers by equipment purchased from the Site;

  • Your breach of these Terms, the Return and Refund Policy, or local plumbing and electrical safety codes.

10. Intellectual Property

All content on espressomachinesales.com—including product copy, technical guides, branding, graphics, icons, digital media, page layouts, and software—is the property of Espresso Machine Sales or its respective brand suppliers, protected under United States and international copyright, trademark, and trade dress regulations. No portion of the Site may be copied, reproduced, scraped, sold, or distributed without prior written consent.

11. Dispute Resolution, Mandatory Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT GOVERNS HOW LEGAL CLAIMS BETWEEN YOU AND ESPRESSO MACHINE SALES ARE RESOLVED.

  • Informal Resolution First: Before initiating formal legal proceedings, you agree to contact support@espressomachinesales.com to attempt an informal, good-faith resolution within thirty (30) business days.

  • Mandatory Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms, purchases made on the Site, or the operation of equipment sold shall be settled exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable commercial or consumer rules.

  • Waiver of Court Actions & Jury Trials: Both parties waive their constitutional and statutory rights to resolve disputes in a court of law before a judge or jury.

  • Class Action Waiver: ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, MASS ACTION, CONSOLIDATED PROCEEDING, OR PRIVATE ATTORNEY GENERAL CAPACITY.

12. Governing Law and Severability

  • Governing Law: These Terms and all transactions shall be governed by and construed under the laws of the State of [Insert Your Registration State, e.g., New Jersey / Delaware / Texas], without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly disclaimed.

  • Severability: If any provision of these Terms is deemed unlawful, invalid, or unenforceable by an arbitrator or court, that specific provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full legal force.

  • No Waiver: A failure by Espresso Machine Sales to enforce strict adherence to any term shall not constitute a waiver of our rights under that provision.

13. Policy Modifications

Espresso Machine Sales reserves the right to modify or replace these Terms at our discretion. Any revisions will be published directly to this page with an updated "Last Updated" timestamp. Continued browsing or ordering on espressomachinesales.com following any posted modifications constitutes acceptance of the amended Terms.

14. Electronic Communications & Contact Channel

You consent to receive all notices, disclosures, invoices, and service correspondence electronically via email.

Espresso Machine Sales manages all customer support, warranty assistance, and legal notices exclusively via electronic mail; we do not operate a telephone hotline or physical mail reception service.

  • Company: Espresso Machine Sales

  • Website: espressomachinesales.com

  • Official Support Email: support@espressomachinesales.com

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST