Contact information

Contact Information

Last Updated: October 26, 2026

At Espresso Machine Sales, we provide specialized support for commercial coffee machinery, prosumer espresso equipment, maintenance chemicals, and café consumables. To ensure clear documentation, rapid escalation, and accurate technical tracking, all customer service, sales inquiries, logistics coordination, and warranty requests are handled exclusively via electronic mail.

1. General Inquiries & Support

  • Store Name: Espresso Machine Sales

  • Website: espressomachinesales.com

  • Official Support Email: support@espressomachinesales.com

  • Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Physical & Telephone Support Notice: We do not operate a telephone hotline, outbound call center, or physical storefront/walk-in counter. Inquiries sent outside of business hours or on recognized U.S. holidays will be addressed on the following business day in the order received.

2. Inquiry Types & What to Include

To help our technical and logistics team resolve your inquiry efficiently, please include the relevant information below in your initial email:

Pre-Purchase & Technical Inquiries

  • Questions regarding equipment dimensions, electrical specifications (voltage, phase, breaker amperage), plumbing requirements, or counter load capacity.

  • Product compatibility checks (e.g., water filter system sizing, portafilter sizing, grinder pairing).

Order Inquiries & Manual Cancellations

  • Subject Line: Include your order number (e.g., Order #[Number] - Status Inquiry or CANCELLATION REQUEST: Order #[Number]).

  • Full billing name and email address used at checkout.

  • Relevant item names or part numbers.

Freight Delivery & Transit Damage Claims

  • Subject Line: FREIGHT DAMAGE CLAIM: Order #[Number]

  • Delivery Bill of Lading (BOL) copy showing the driver's signature and the "DAMAGED UPON RECEIPT" notation.

  • Clear, high-resolution photos and videos showing:

    • The outer wooden pallet, strapping, and cardboard crating.

    • The equipment serial number plate.

    • Close-up shots of any physical damage sustained in transit.

Warranty & Technical Service Liaison

  • Subject Line: WARRANTY ASSISTANCE: Order #[Number] - [Brand & Model]

  • Detailed description of the functional issue or mechanical defect.

  • Machine serial number, installation date, and verification of water filtration parameters.

3. Response Time Commitment

  • Standard Tickets: Inquiries submitted during standard business hours (Monday – Friday, 9:00 AM – 5:00 PM EST) typically receive an initial response within 2 to 4 business hours.

  • After-Hours Inquiries: Messages submitted after 5:00 PM EST or over the weekend will be prioritized and answered on the next business day.

  • Direct Coordination: When coordinating factory warranty service or resolving Less-Than-Truckload (LTL) freight carrier claims, our team acts directly on your behalf to communicate with manufacturers and freight dispatchers.