Return & Refund Policy | Espresso Machine Sales

We understand that commercial project specifications can shift. While our core business model focuses on aggressive pricing and final-sale commercial equipment, we offer structured return options for qualifying non-consumable hardware subject to the restocking fees and conditions outlined below.

1. General Return Eligibility & Window

• Return Period: All eligible non-consumable equipment must be requested for return within 30 days of delivery.

• Condition Requirements: Items must be completely unused, uninstalled, in their original factory-sealed packaging, and accompanied by all original parts, accessories, manuals, and crating materials.

• Return Authorization: You must request a Return Merchandise Authorization (RMA) prior to sending any product back by contacting us exclusively via email at support@espressomachinesales.com (Hours: 9am–5pm EST). Returns sent without an RMA will be refused.

2. Restocking Fees & Return Shipping Charges

To cover inspection, warehousing, and logistics processing, qualifying returns are subject to the following restocking and freight charges:

• Heavy Machinery & Freight Items (Espresso Machines, Commercial Grinders, Boilers, Water Filtration Systems):

  • Subject to a 20% restocking fee.

  • A $250.00 flat-rate pallet return fee applies per pallet if using our LTL freight carrier dispatch service.

• Standard Parcel Equipment & Accessories (Under 15 lbs):

  • Subject to a 10% restocking fee.

  • A $12.00 return shipping label fee will be deducted from your refund if you utilize our pre-paid parcel return label.

• Alternative Shipping: You may choose to ship items back via a carrier of your choice using your own insured shipping method. In such cases, the restocking fee still applies, and you are entirely responsible for transit damage or loss.

3. Strict Exclusions: Consumables, Custom Items & Financed Orders

To maintain strict food safety standards and account for manufacturer constraints, the following items are strictly non-returnable and non-refundable:

• Consumable Maintenance Items: Cleaning balls, warm-water milk tabs, cold-water cleaning liquids, water filter replacement cartridges, and chemical detergents. Due to their delicate chemical composition and consumable nature, all consumable sales are final.

• Financed Transactions: Orders placed using Affirm financing or third-party capital solutions cannot be returned for cash credit (exchanges or manufacturer warranty claims only).

• Special Orders & Custom Items: Custom RAL powder-coated machines, custom-built bundles, and special-order commercial configurations are final sale.

• Expedited Fees: Rush and expedited shipping charges are non-refundable.

4. Order Cancellations & Alterations

• Pre-Shipment Cancellations: Canceled orders that have not yet left our fulfillment warehouse or vendor queue are subject to a 2.5% processing fee to cover non-refundable digital payment gateway charges.

• Manual Cancellation Requests: All cancellation requests must be submitted in writing via email to support@espressomachinesales.com during operating hours (9am–5pm EST). Phone cancellations are not accepted.

Shipping, Free Shipping Threshold & Store Policies

• Free Shipping (Consumables Over $150): Standard parcel shipping applies. Orders totaling $150.00 or more across eligible maintenance consumables and filters automatically qualify for Free Standard Ground Shipping within the contiguous 48 United States.

• Freight & Machinery Notice: Commercial espresso machines and heavy refrigeration units ship via secured LTL freight (curbside/dock-to-dock delivery) and are excluded from parcel free shipping promotions.

• Final Sale Policy: Pursuant to our store policies, all commercial machinery, water filtration hardware, and maintenance consumables are sold on an All Sales Final basis (no returns or refunds).

• Support & Assistance: All customer inquiries are handled exclusively via email at support@espressomachinesales.com (9am–5pm EST). No phone support is available.